Mancosa Missing Exam Mark

I am a Mancosa student who was under the impression that my qualification was complete. Only to find that I am still missing an exam mark from Oct/Nov 2017 exams. I requested assistance from December 2017 & got a response in January stating that the exam mark is available. It is now June 2018 & I cannot further my studies as I am still missing this exam mark.

I spoke to an agent from the exam department who suggested I re write the exam. I refuse to do that as I cannot afford their very pricey fees , especially since this is their fault. I asked for the attendance register & footage if they believe I did not write the exam.

I spoke to Dhiren on the 28/05/2018 who was suppose to give me feedback as he too agreed with me that I have waited for a long time. He too has not helped. I spoke to a Mzikazi on the 31/05/2018 who promised to get back to me but till this day there is no mark nor script or attendance register.

I sent an email to studentservices and they have not acknowledged or rep**** to my concern. At this point I do not know where to seek assistance. All I need is my exam mark and my qualification. I am very frustrated and to think I work literally blood, sweat & tears to afford that school. The treatment I am receiving is unacceptable and I really wouldn't wish the same experience on any other person.