MANCOSA

Good day.

Hope you are well.

My name is Claudia Malwandla and I have a complain regarding MANCOSA.

I have veen experiencing issues with regards to my assignment since April 2020 and till date I haven't received proper feedback regarding this matter.

I have reapp**** for project financial module this year and due to lack of information on which class (2019/2020) I fall under, I was advised that Nombulelo will call to register me. I have not received any call from her until I made a follow up and to find that the class I'm suppose to join already attended two workshops (classes) then I contacted Pretoria branch where Abu (Abubakr Kododia) assisted with our late registration (I and my friend Grace). I have requested for an extension for our assignment and we were given a date of the 10th April 2020. On the 9th of April when I got home and checked my mails, I then find that MANCOSA sent a mail for system upgrade from the 10th April 2020 to the 13th of April 2020. I then tried to complete my assignment. When I submit the system was down. I then forwarded my assignment via mail to student services. The following week I made contact with the institution to try and get the system opened to submit my assignment accordingly but I didn't get any help from the people who were trying to assist wherever I call their helpdesk. Wherever I tried escalating the issue and asked them to include ne on their mails that are being sent if they did send. I was told according to their policies or how they do things I'm not supposed to be included for which I find it ridiculous but I said it's as long as I get as get response from you guys. For a very long time of waiting and calling holding to be transferred for hours to someone who can take responsibility on this matter and no success. All I want is for them to pay for my module that is left for me to my qualification and never go back to them. Kindly assist urgently regarding this matter. I would like to get a proper feedback from the institution by the 11th December 2020 because I want to register the module again in this coming semester.

Thanks in advance for your help.