NM
Nthabiseng M

1 reviews | Active since Oct 2013

31 Jul 2025, 12:02

Mancosa - Capstone Supervisor

Making my academic journey a nightmare and intentionally setting us up for failure to retain business. I have sent multiple emails and called in for a Supervisor to be allocated for my Capstone project and I am met to receive any call back, response to my emails. The worst part is the fact that our due dates are not extended and if we need to apply for an extension, it will be at my own cost (another money-making tactic) yet the delay is beyond my control, and they are acting against their own set guidelines and policies. This is a huge inconvenience to beg for a service I have paid for, yet a "reputable" institution isn't able to deliver any service to us. You call and wait to be "referred" and still nothing, this has truly changed

0
Replies (8)
Mancosa
Mancosa's reply31 Jul 2025, 12:27
Official
 Hi  Nthabiseng 

Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.

Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
  Kind regards,
MANCOSA Team 

Best regards,

Mancosa
Mancosa's reply31 Jul 2025, 12:31
Official
Hi Nthabiseng 

We sincerely apologise for the inconvenience caused. Kindly send us your student number or ID number for further assistance.

Best regards,

NM
Nthabiseng M's update31 Jul 2025, 12:50
Reviewer Update
This is the very same automated response that aggravates a person even more. Multiple tickets and calls are without any successful resolution. You want to drive quality education but this service we getting is appalling.
Mancosa
Mancosa's reply31 Jul 2025, 13:14
Official
Hi  Nthabiseng

Kindly note that this is not an automated response. In order for us to assist you effectively, we require your student number to access your profile and provide accurate support. 

We look forward to assisting you further. 

Best regards,

NM
Nthabiseng M's update31 Jul 2025, 13:57
Reviewer Update
Student Number 198045 and I have all my ticket references as well if these are required
Mancosa
Mancosa's reply31 Jul 2025, 15:23
Official
Thank you for sharing your details. Kindly note that our team will reach out to you for further assistance.

Best regards,

NM
Nthabiseng M's update31 Jul 2025, 15:46
Reviewer Update
Same std response on all escalations and tickets raised, there is no work around with any of your support services.
Mancosa
Mancosa's reply01 Aug 2025, 09:22
Official
Hi Nthabiseng

We sincerely apologise for the frustration you have experienced. Your concerns are noted and our team is working on resolving your query as soon as possible.

Kind Regards
MANCOSA Team

Best regards,