Mancosa an absolute thorough explicit waste of time literally !!!

I am not surprised, when searching for Mancosa on Hellopeter I would find such poor ratings & scores. Mancosa has by a country mile the worst service I have ever encountered, since my inception until now Mancosa never ceased to excel at terrible service or inhibit my academic journey while waiting for Mancosa to 'resolve' their technical issues and mess ups. The reason I turned to Hellopeter today is because yet again Mancosa cannot provide a 1st time resolution. I was not available to write my November exam due to illness. I app**** for an aegrotat which was accepted. I wrote both subjects Fundamentals of management accounting & Macroeconomics 1B, in the supplementary exam sitting. I received a slip signed by an invigilator Zihzi Somkhosi as proof of my exam sitting for Macroeconomics 1B. On the 24th January I received my statement of results which states I failed Macroeconomics 1b and have to re register for the subject. Aghast I logged into Mymancosa portal to look at my mark. It shows that I have received a 0 for my Macroeconomics 1b exam. Strangely together with my results I received another email from Mancosa confirming I have been accepted to write Macroeconomics supplementary exam on the 9th January which I already wrote and ostensibly got 0 for the exam. I than proceeded to draft an email requesting for my exam mark to be reviewed, I have attached proof of my exam sitting. Automated acknowledgment response stating my query is important to you, contained a reference number 372476 and turn around time 36 hours, I still have not received a response to my query which is important to you. With my anxiety flaring I attempted to make telephonic contact with Mancosa today 27th January, I tried on 6 different occasions to call numbers *** & ***, being transferred numerous times and holding on the line for more than 26 minutes a time just for the call to reach a dead end or for the call to disconnect or engage mysteriously. That is no surprise it is the status quo when making telephonic contact with Mancosa student services. I finally reached Thabisile on *** at 16:22, I advised what my problem was and she told me that if I had no number under the exam mark it means my paper was not marked, however if there is a number under the mark allocation that is my final mark , if I dont agree with that mark I have to request for a remark via email at an additional cost to me. I than requested for Thabisile to send me a copy of my exam answer sheet with the markings, to which she responded I have to send an email to student services requesting for that and if I already sent an email I have to 'wait' for the response. This is insane! I contacted student services who cannot resolve my issue over the phone and is requesting for me to send emails to 'student services' which I have already done and received no response which lead to my phone call to 'student services' who is referring me back to 'student service' email, what an explicit waste of my time. I am a first year BCOM HRM student (150752) for the module in question Fundamentals of Macroeconomics 1B which I took up in my second semester I received the following marks, KCQ 70%, assignment 1 80%, does it make sense with these marks that I could get a 0 in my final exam for this subject. There is clearly yet another 'technical' issue with Mancosa which is yet again at my expense wasting my time yet again.. I am now unable to register for year 2 or complete my year 2 bursary application because of yet another Mancosa stuff up. This is not a light issue, my entire second year academic prospects are put on hold because of this mess that I as a student is making every effort for you to resolve with no joy. Why must it always be such an arduous laborious activity to get Mancosa to resolve their own mess. An internationally recognized university with no sense of service etiquette or telephone etiquette at all. No sense of responsibility or accountability to us as students who are always at the receiving end of these stuff ups. Student services provide no service at all, when going on to the website there is always an online chat service popping up that has never worked. I cant stress enough the urgency of my query, I implore you to please assist me with this as I have a bursary deadline tomorrow. If I dont make my bursary deadline tomorrow you will lose a second year student, which is a drop in the ocean but speaks volumes to your integrity as a internationally recognized higher education institution.