Mancosa

I have had a really bad experience with Mancosa regarding the new application process. After getting admitted in to the course I am struggling to get a hold of the Johannesburg branch regarding a few concerns that I have before paying forward the registration fee . The number that is allocated on Google continously rings without no response. I eventually got a hold of the Durban branch where the client services team were extremely unprofessional and unhelpful in assisting me with transferring my call to the Johannesburg branch or with giving me the contact details for the Johannesburg branch.

Each time that I called the Durban branch, I get through to different operators, who tells me to hold while they transfer me or hold while they try to get the number and all of them drop the call after asking me to hold.

It is quite frustrating and it raises concerns as a potentially new student .

If I am unable to get through to the right department now and if the employees are so unprofessional now, what will happen once I have paid my fees and need assistance.

Honestly unacceptable coming from a well recognized institution!