Lack of Urgency and Communication in Refund Processing

I am extremely disappointed with the way my refund has been handled by Mancosa.

I was informed that my refund would be processed within 30 working days, and while I am currently on day 24, the experience so far has been frustrating and disheartening. From the beginning, I made it clear that I required this money urgently. Despite repeatedly communicating this, there has been no sense of urgency, no meaningful updates, and no indication that my situation is being taken seriously.

What is most concerning is the complete lack of empathy and customer care. It feels as though, regardless of how much you explain your circumstances or how urgently you need assistance, it makes no difference. There is no proactive communication, no reassurance, and certainly no extra effort to support students or clients in difficult situations.

Unfortunately, this is not an isolated experience. Throughout my time with the institution since my undergraduate studies, I have consistently faced similar challenges. This ongoing pattern has caused significant stress and inconvenience.

I am simply asking for accountability, transparency, and a commitment to resolving this matter within the promised timeframe without any further delays.

I sincerely hope this complaint will be taken seriously and that immediate steps will be taken to improve both communication and service delivery.