Lack of Feedback and Unresolved Billing Issue - Urgent Attention Needed

My frustration and complaint regarding an unresolved billing issue and the complete lack of communication I have experienced since July by several Mancosa staff. Despite multiple attempts to contact the relevant individuals via email, I have not received any feedback or updates, and I am still being marked as outstanding for a service I did not receive.

Specifically, I have contacted both Neshira Naidoo, Ronelle Mungaroo and Thobile Mtolo several times requesting clarification on why I am being billed for the remark in question. For one of my cases (PA), I was promptly put in touch with the marker and received the necessary feedback. However, when it comes to my End User Computing case, there has been no feedback, no communication, and absolutely no updates on the status of my query.

My repeated question has been simple: Am I expected to pay for a service that I did not receive? I have raised this issue on multiple occasions, yet it remains unaddressed. I am extremely frustrated by the lack of response and feel that my concerns are being completely ignored.

I would appreciate urgent clarification on this matter, as I am not willing to continue being billed for a service that has not been delivered or reviewed.