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Akhona H

1 reviews | Active since Jun 2022

03 Jun 2022, 05:14

Inhumane leadership and extremely daunting student service

Not only the registration was a daunting experience, never the less I went ahead and registered.

First week of April I got admitted in hospital, I emailed the institution" student " support and I was admitted into 2 hospitals 1 after the other, emailed supporting docs , about 10 follow up emails in including 3 physical attempts to get my assignments moved as I had life threatening medical conditions, guess what not only did I get a response 1 MONTH later of my dates to be moved, over and above the email a month later, the response is not a proffessional courtesy call to take some sort of accountability or some ethical concern and acknowledgment instead I get an abrupt NO extention and an option that says I must pay R3000 to re-register next semester at my cost.

No Apologies, no communication as over 9 days ago when I was there in person in Durban office I was advised the matter was going to be escalated for me to date nothing R28 740 later of full payment of school fees.

Not only do I stand a chance to loose a bursary awarded by my company, the institution is not even prepared to take accountability for poor service and fix this

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Replies (1)
Mancosa
Mancosa's reply06 Jun 2022, 15:06
Official
Hi Akhona,  

Your concern has reference. We sincerely apologize and appreciate you bringing this issue to our attention.
Please note a MANCOSA representative will been in contact with you . 
 
MANCOSA 
Student Services