RV
Refiloe V
1 reviews | Active since Dec 2014
31 Jul 2025, 08:35
Incorrect surname of certificate
Good day,
I graduated with Mancosa in May, and my surname was incorrect on the certificate. I had submitted several requests to have this corrected before the graduation, but nothing was done.
At the graduation ceremony, I was assured that I would receive a corrected certificate within two weeks — yet to date, I have not received any communication or update.
I have sent multiple follow-up emails and have received no response. This level of service is completely unacceptable, especially for something as important as a qualification certificate. I am extremely disappointed and frustrated with how this matter has been handled.
I demand urgent feedback and a resolution.
Helpful (0)
Replies (3)0
Replies (3)
Mancosa's replyOfficial
31 Jul 2025, 08:41Hi Refiloe
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
Mancosa's reply31 Jul 2025, 08:41
Official
Hi Refiloe
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
RV
Refiloe V's updateReviewer Update
31 Jul 2025, 09:10 I just received a call from Logesh Govender regarding my certificate issue. I want to make it clear that I will not accept any further delays in processing my request.
I was informed that only once a courier company collects the incorrect certificate will the reprinting process begin. This is completely unacceptable. I have already waited far too long, despite raising this issue before the graduation in May and following up multiple times since then with no proper response. I urgently need my corrected certificate and will not tolerate any more administrative delays or poor communication. Your process is inefficient and inconsiderate of students who rely on these documents for professional and academic progression.
I expect immediate action and a clear, committed timeline for delivery.
I was informed that only once a courier company collects the incorrect certificate will the reprinting process begin. This is completely unacceptable. I have already waited far too long, despite raising this issue before the graduation in May and following up multiple times since then with no proper response. I urgently need my corrected certificate and will not tolerate any more administrative delays or poor communication. Your process is inefficient and inconsiderate of students who rely on these documents for professional and academic progression.
I expect immediate action and a clear, committed timeline for delivery.
RV
Refiloe V's update31 Jul 2025, 09:10
Reviewer Update
I just received a call from Logesh Govender regarding my certificate issue. I want to make it clear that I will not accept any further delays in processing my request.
I was informed that only once a courier company collects the incorrect certificate will the reprinting process begin. This is completely unacceptable. I have already waited far too long, despite raising this issue before the graduation in May and following up multiple times since then with no proper response. I urgently need my corrected certificate and will not tolerate any more administrative delays or poor communication. Your process is inefficient and inconsiderate of students who rely on these documents for professional and academic progression.
I expect immediate action and a clear, committed timeline for delivery.
I was informed that only once a courier company collects the incorrect certificate will the reprinting process begin. This is completely unacceptable. I have already waited far too long, despite raising this issue before the graduation in May and following up multiple times since then with no proper response. I urgently need my corrected certificate and will not tolerate any more administrative delays or poor communication. Your process is inefficient and inconsiderate of students who rely on these documents for professional and academic progression.
I expect immediate action and a clear, committed timeline for delivery.
Mancosa's replyOfficial
31 Jul 2025, 10:46Hi Refiloe
Thank you for your feedback and for taking our call earlier.We sincerely apologise for the inconvenience and the delay you’ve experienced. Please be assured that your matter is receiving urgent attention, We understand the importance of your certificate and the impact this has had, and we are committed to resolving it promptly.
Kind Regards
MANCOSA Team
Thank you for your feedback and for taking our call earlier.We sincerely apologise for the inconvenience and the delay you’ve experienced. Please be assured that your matter is receiving urgent attention, We understand the importance of your certificate and the impact this has had, and we are committed to resolving it promptly.
Kind Regards
MANCOSA Team
Mancosa's reply31 Jul 2025, 10:46
Official
Hi Refiloe
Thank you for your feedback and for taking our call earlier.We sincerely apologise for the inconvenience and the delay you’ve experienced. Please be assured that your matter is receiving urgent attention, We understand the importance of your certificate and the impact this has had, and we are committed to resolving it promptly.
Kind Regards
MANCOSA Team
Thank you for your feedback and for taking our call earlier.We sincerely apologise for the inconvenience and the delay you’ve experienced. Please be assured that your matter is receiving urgent attention, We understand the importance of your certificate and the impact this has had, and we are committed to resolving it promptly.
Kind Regards
MANCOSA Team