***********- Put your staff on a Higher Certificate Programme- they NEED it!!!

The rating I want to actually give is -10million!! I dont understand the incompetency here! All I ask for was that my handbooks be delivered to a specific address. 1stly I get the wrong books sent to the wrong address and now- I guess because of your staff's incompetence I have to wait for the correct books to go to the correct address. I've just started with you guys and really if this is the service I am going to get, then I really want ALL my money back.