Inadequate Customer Service

I am writing to express my disappointment with the lack of assistance I have received regarding my Recognition of Prior Learning (RPL) enquiry.

On 1 October 2026, I emailed *** requesting information about the RPL application process. Since then, I have followed up by telephone on three separate occasions. Each time, I was assured that someone would contact me, yet I have not received any response or feedback.

What concerns me further is that the advisors I spoke to were unable to explain the RPL requirements or provide clear guidance on the process. I require this information to submit a bursary application through my employer, and the delays are now impacting my ability to proceed with that application.

I find it extremely frustrating that a straightforward enquiry has required multiple follow-ups without resolution. As a prospective student, this experience raises concerns about the level of support I can expect should I choose to study with MANCOSA.

I would appreciate it if this matter could be escalated to the relevant manager.