I'm grateful it's my last year with MANCOSA

My mom passed away on the 31st of May. I then app**** to have my semester deferred. I was told to pay R3000 by month end, which I didn't have due to funeral expenses but somehow managed to come up with the money to pay them for the deferral.

Since then I kept contacting MANCOSA to find out whether it was approved or not... They told me they couldnt inform me until registration opened. On the 24th December when I again contacted them they told me that the deferral was approved.

During the months leading up to 24 Dec I was asked numerous times to resend proof of payment which I did. Last week I received another invoice stating that I owed MANCOSA R3000 for the deferral.

I responded stating that I have sent the proof of payment numerous times but seeing that it is the middle of the month, I am waiting for the study material or for the website to be updated. I was told that they have a problem with their suppliers or courrier service and that there is a delay and that I should use the soft copy on the internet. When I login everything still displays 2018 information. i was also sent the "2018 HANDBOOK".

I haven't received any schedules for lectures or updated study material or told if I should use the old material. I also cannot upload any assignments online because it's for old assignments which are past its due date.

I tried calling the 031 number but no one answers.

I also called to find out if I could have one paper remarked because I failed with 2 marks but was told it was closed.

I'm disappointed in how MANCOSA deals with queries. And had to resort to leaving this review in order to get proper feedback or updated material or for the website to be updated so I can complete my assignments in a timely manner.