I'm done

I have been requesting for a proforma invoice for over a month now. A week ago I received an email from Ms. Nombuso Zulu that she hasn't forgotten me after threatening to escalate the matter to the Dean (Mind you me, my first request for this crucial document was on 16 September 2020). I also wish to reveal the hellish year I've had: on 21 March 2020 I lost my belongings in a home fire and was separated from my kids for 3 months due to having to leave home which was aggravated by the national lockdown. I worked so damn hard to normalize again and was hoping to get back on my 2 feet by finishing my last module for MBA yr 2 inspite of the circumstances. This morning I called student services once again to explain that I need this matter resolved. The lady that was on the line explained that Ms. Nombuso Zulu is not at work today but she assured me that by end of business today, she will email me a proforma invoice as new fee structures were only released yesterday. What's irritating me is that I explained how my employer is willing to assist me financially but needs this document so that it can be budgebudgeted for. ( I'm unsure if this offer stands seeing that it's been so long) I'm so unhappy with the substandard custormer service because there is no email from MANCOSA as promised. Well Madame, you have successfully done well in discouraging me from pursuing my studies. Clearly you don't think I'm worthy of your the integrity and professionalism of the institution you stand for!! I won't beg again!!!!