tM
tumelo M

1 reviews | Active since Oct 2012

04 Oct 2018, 12:57

I AM FED-UP WITH MANCOSA!!!!!!!!!!!!!!!!!!!!!

I am most astonished by how MANCOSA conducts business. one has to come to platforms as such in order to get things done, its sad

Below are my issues to ensure that they are attended to and concluded by end of business tomorrow.

1. sometime last year, your admin staff messed and refused me writing supplementary exams when i provided sick notes (6 months of my studying time was ruined) anyway Anastacia and her colleagues attended to this and I was registered beginning of the year to make up for the mess (with an understanding that they messed up and i wouldn't be covering the costs. fast forward the degree is completed and i register for another and deposit R15k for the new degree. I then receive a rude call from Ms Felicia Pillay stating that I will not receive assignment results if payment is not made (turns out i was billed for re-registration, i relay the whole story to me, she advises that she will liaise with Ronald and come back to me. 2-3 emails after i still haven't heard a thing from her)

2. Lethokuhle helped with my application for the 2nd degree in July, I advised that I needed a letter of acceptance with the tax invoice. for some weird reason Mancosa cannot do that unless i have PAID, I was advissed that they will speak to the financial manager its now soooo many months after and i still havent had a call from anyone.

MANCOSA how do you handle your clients? do i now have to loose this bursary due to your staff's incompetence?

One has to come to such platforms to get people to do their jobs?!

0
Replies (2)
Mancosa
Mancosa's reply04 Oct 2018, 14:38
Official

Dear Student

Your concern has reference.

Please note a MANCOSA representative will be in contact with you shortly.

Student Services

tM
tumelo M's update28 Nov 2018, 14:48
Reviewer Update
So almost 2 months still no response from my above query, the only ting i received from here was just a call to advise that they will be investigating and will come back to me. Does it take this long to investigate or was MANCOSA hoping that my issue will dissapear?