Getting helped

My experience with Management College of Southern Africa started off on a very disappointing and frustrating note because of the poor service I received from my initial student adviser. From the beginning, there was a clear lack of communication, urgency, and accountability in handling my matter. Important questions were either ignored or not properly addressed, which left me feeling unsupported and uncertain about how to move forward. As a student, you expect guidance and reliable assistance, especially when dealing with important academic or administrative issues, but my first experience fell far below that standard.

The delays and lack of proper support caused unnecessary stress and made the entire process much more difficult than it needed to be. It was frustrating to feel like my concerns were not being taken seriously, and for a while, it honestly affected my confidence in the level of student support offered by the institution.

Thankfully, my experience took a complete turn for the better when Lethokuhle Mkhize became involved. From the moment she assisted me, the difference in professionalism and dedication was clear. She took the time to listen carefully, understand the issue fully, and provide clear guidance on what needed to be done. Her communication was prompt, transparent, and reassuring, and for the first time during this process, I felt like someone was genuinely invested in helping me.

What stood out most was her efficiency and willingness to take ownership of the matter until it was resolved. She followed up, kept me informed, and handled everything with professionalism and care. Because of her efforts, my issue was resolved far more smoothly than I expected, and she restored my confidence in MANCOSA’s support system.

While my initial experience highlighted serious concerns about inconsistency in student support, I believe it is important to recognize exceptional staff members when they make a real difference. Lethokuhle Mkhize is a true asset to MANCOSA, and her level of service is the standard that all student advisers should strive for. Without her intervention, my overall experience would have remained entirely negative.