NM
Nonjabulo M
1 reviews | Active since Jul 2015
15 Dec 2025, 12:54
Frustrated Student number 222336
I am upset with Mancosa, I paid all my fees and when I went to the app I saw that I was in arrears again. I have been on email with a Ronelle Mangaroo who is not helpful at all. I shared my last proof of payment with her on September 19 and she refuses to check the email chain that has all the communication and attachments.
I keep being flagged as in arrears and for what I have no idea and she won’t assist, telling that the payment is not reflecting on the system. I don’t view anything and someone is refusing to do their work and her arrogant colleague answered the call and wouldn’t even hear me out, telling me that she is out on lunch instead of trying to assist.
Helpful (0)
Replies (3)0
Replies (3)
Mancosa's replyOfficial
15 Dec 2025, 14:01Hi Nonjabulo ,
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
Mancosa's reply15 Dec 2025, 14:01
Official
Hi Nonjabulo ,
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
Thank you for reaching out. We’re truly sorry to hear about your experience and apologise for any inconvenience caused.
Please be assured that your concern has been escalated to the relevant department. A MANCOSA representative will be in touch with you shortly to assist further.
Kind regards,
MANCOSA Team
NM
Nonjabulo M's updateReviewer Update
15 Dec 2025, 14:52I received a call from Ronelle and I acknowledge that I made a mistake with the last digit of my student number and hence the payment was not allocated accordingly.
However, she bul**** me and forced me to take down this review and to send her an email apologising again after doing it over the phone. She was shouting at me and said she will not allocate the funds until I do as instructed by her. I am shocked with her attitude towards me. And again, I made a mistake but I will not be bul****.
If she doesn’t allocate my funds and clear the arrears, I will keep escalating until someone from Mancosa accounts does.
However, she bul**** me and forced me to take down this review and to send her an email apologising again after doing it over the phone. She was shouting at me and said she will not allocate the funds until I do as instructed by her. I am shocked with her attitude towards me. And again, I made a mistake but I will not be bul****.
If she doesn’t allocate my funds and clear the arrears, I will keep escalating until someone from Mancosa accounts does.
NM
Nonjabulo M's update15 Dec 2025, 14:52
Reviewer Update
I received a call from Ronelle and I acknowledge that I made a mistake with the last digit of my student number and hence the payment was not allocated accordingly.
However, she bul**** me and forced me to take down this review and to send her an email apologising again after doing it over the phone. She was shouting at me and said she will not allocate the funds until I do as instructed by her. I am shocked with her attitude towards me. And again, I made a mistake but I will not be bul****.
If she doesn’t allocate my funds and clear the arrears, I will keep escalating until someone from Mancosa accounts does.
However, she bul**** me and forced me to take down this review and to send her an email apologising again after doing it over the phone. She was shouting at me and said she will not allocate the funds until I do as instructed by her. I am shocked with her attitude towards me. And again, I made a mistake but I will not be bul****.
If she doesn’t allocate my funds and clear the arrears, I will keep escalating until someone from Mancosa accounts does.
Mancosa's replyOfficial
17 Dec 2025, 08:32Hi Nonjabulo,
Thank you for the additional information. We sincerely apologise for the distress caused. Please be assured that your concerns have been escalated to senior management for review. A MANCOSA representative will contact you directly.
Kind regards,
MANCOSA Team
Thank you for the additional information. We sincerely apologise for the distress caused. Please be assured that your concerns have been escalated to senior management for review. A MANCOSA representative will contact you directly.
Kind regards,
MANCOSA Team
Mancosa's reply17 Dec 2025, 08:32
Official
Hi Nonjabulo,
Thank you for the additional information. We sincerely apologise for the distress caused. Please be assured that your concerns have been escalated to senior management for review. A MANCOSA representative will contact you directly.
Kind regards,
MANCOSA Team
Thank you for the additional information. We sincerely apologise for the distress caused. Please be assured that your concerns have been escalated to senior management for review. A MANCOSA representative will contact you directly.
Kind regards,
MANCOSA Team