Frustrated student

Never been so disappointed about the services ,Monday I pay R300 to release my results till today its not updated its only updated on the app .been calling to request the updated results so that I can apply for a bursary for a second year .They just give me the contact number to call the assessment department to update my latest transcript .I used my whole R100 airtime been on the call with no assist and i have to submit my results to HR