Frustrated due to lack of service

I am a returning student on the old structure and it has been a hustle to get assistance from the college with regards to the academic calendar. No one can provide a date that I should expect the academic calendar and I have been in contact with the college since the 03 January, to date I still have the same unresolved query. I even suggested and requested that I be transferred to the new curriculum since no one is willing to assist with the old curriculum but that was also not attended to. The modules are not even loaded on mymancosa portal. Nombuso Zulu tried to help but unfortunately she depends on management to assist. I tried contacting Ronell Clark the manager, she was not available on the phone and she has not responded to my emails. I also spoke to Craig who referred me to Ronnell, yet my confirmation of registration is signed by him. Anastasia tried to assist as I kept calling her line but she was unable to resolve my issue. All I need is assistance, I have now resorted to this platform due to frustration. I don't know what I should do to get what is expected for me to get.