Frustrated and disappointed student

So, I was doing my last semester of the last year in ITM (Information and Technology Management)

My nightmare started in March 2020 when everyone received feedback on their final proposal of the research (Capstone Project) and over 2 weeks down I still had not received anything and the status on Mancosa Connect remained "not marked". Now, because of the time that was not on my side, I took it upon myself to send an email to enquire about this on the 1st of April 2020 (and did point out that time is not on my side as this was due for submission on the 30th of April) on the 4th of April, the status changed from "not marked to marked, but not released" I waited until the feedback was released on the 15 of April after 16:00

I had to try and work as fast as I could, but at that time I was almost 5 weeks behind everyone, I did try to request for an extension, but kept getting an error (pity I did not grab the screen which I am persecuted for now) I did manage to finish on the 7th of May, but could not submit as I was late because the institution itself was late in giving me feedback (had I not written to them, I doubt if I would have even received anything)

I logged a call with student services (most frustrating experience ever) and communicated with a lady that only pointed out my being late, but refused to acknowledge that the institution also let me down, lacked empathy and just was not interested in whatever I had to say. I spoke to a number of people via email and begged that we meet each other half way as we both made mistakes and were in the wrong (which I would not have been had I received feedback in time like everyone else), but no! On the 28 of June, I logged on to mancosa connect, only to see that I had a chance for re-submission which showed that on that day I was already 18/19 days late, but there was no communication what so ever, when I wrote to student services again on the 29 of June, it felt like the same lady either did not understand the urgency of this or simply was not interested (it felt personal, but we don't know each other, so it could not have been)

The anxiety and depression that has come with this has been so hard, I am now forced to re-register and pay R4300 for something that I had already done and worked hard on because they refuse to be the people's institution.

I have loved Mancosa and was looking forward to registering for my post grad, but I will not lie, I am now extremely scared that I most probably will be prejudiced against based on this review, but for my healing, I felt the need to share just in case I am not the only one going through this and hoping that I just finish this BCom and that will be it for me.

Regards, Frustrated and disappointed student