Formal Complaint Regarding Failure to Issue Student Number – Mancosa University

Subject: Formal Complaint Regarding Failure to Issue Student Number – Mancosa University Dear Sir/Madam, I am writing to formally lodge a complaint against Mancosa University regarding their failure to issue my student number in a timely and responsible manner, which has now resulted in unfair penalisation against me as a student. Despite numerous written and verbal requests made to the university over an extended period, they consistently failed to provide me with my student number. This number is essential for accessing academic resources, submitting assignments, and participating in examinations. The delay in issuing this number has significantly disrupted my academic progress and caused undue stress. What is most concerning is that Mancosa University has refused to acknowledge their administrative error. Instead, they are now attempting to penalise me for issues that stem directly from their failure to act promptly and responsibly. The student number was only provided at the last minute, leaving me with insufficient time to meet academic requirements that depend on having this number. I believe this treatment is unjust and reflects a serious lapse in administrative accountability. I respectfully request the Ombudsman to investigate this matter and ensure that: Mancosa University takes full responsibility for the delay in issuing the student number. Any penalties or academic disadvantages imposed on me due to this error are reversed. Measures are put in place to prevent similar occurrences for other students in the future. I am happy to provide supporting documentation, including email correspondence and records of my requests, should they be required. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue fairly. Yours sincerely, Mapule Abrahams ***