Final mark feedback

Worst grading system after the final exam. I am greatly disappointed with the outcome of the module, Quantitative methods and business research methodology. Met the sub-minimum on assessments and final mark but the feedback is referred to FMCS, I have no option but to escalate to the department of higher education or the ombudsman or commission responsible. Why allow me to take the exam and thereafter fail me. If the problem was related to the assessment marks. The response from Mancosa is simply of no integrity and respect of the financial implications after sending an email. I am beginning to regret studying with this institution. I am requested to pay R5835 to re-register. The feedback system is so bad telephonically, no one calls you back after being promised. The email response is very arrogant and definitely not explaining fully why such a huge gap in processes up until the exam. Greatly disappointed and very unhappy with the communication gaps and the final outcome.