Extremely Long Call Waiting Times – No Customer Support

I am extremely frustrated with the poor customer service from MANCOSA. Every time I call, I am placed on hold for an extended period (up to an hour), listening to music and repeated automated messages about high call volumes.@mancosa

It is unacceptable that students are expected to wait this long just to receive assistance. This issue seems to be ongoing, which raises serious concerns about whether there are enough support agents available to assist students.

As a paying student, I expect accessible and efficient support services. MANCOSA should seriously consider improving their call center operations, whether by hiring more agents or implementing better support systems.

This experience has been very disappointing and stressful, especially when assistance is urgently needed.