Extremely Disappointed with MANCOSA’s Service and Support

I am extremely disappointed with MANCOSA’s level of service. After paying my student fees, I have now been waiting 3 days for a simple digital certificate. I have sent 3 emails and made 4 phone calls, yet I still have not received the certificate or a satisfactory resolution. For an institution of higher learning, this level of communication and customer service is unacceptable. Students pay their fees on time and deserve the same level of professionalism in return. Something as simple as issuing a digital certificate should not require repeated emails and phone calls. I expected much better from MANCOSA. This experience has been frustrating, disappointing, and completely unnecessary.