EXTREMELY DISAPPOINTED BY MANCOSA- VERY UNPROFESSIONAL

I am extremely disappointed with MANCOSA. I app**** to register for a BCOM in Projects Management in 2021 and i was approved. I however could not join then and in July 2022 i was getting reminders to register, I was bombarded with email after email indicating the registration period was closing. Since i didnt have the required R4000 for registration in July, i did not register. I continued to get more and more reminders, and the last week of August the student advisor informed me to pay the registration before 31st August so i could start in September. I asked him whether i needed to pay the Registration amount plus the months fee then and he said i only pay for registration. I was then concerned about joining 2 months after the course had started and he indicated i had not lost out. After i paid the registration i received my student number and the portal was opened and in the 2nd week of September i received the books for 9 modules. After seeing the amount of books and lessons that i had to catch up with within two weeks, as there were quizzes that were coming up from 30 September, i realised i was too late and i couldn't catch up. There were many lessons that i had missed even though there were recorded webinars but just 2 weeks to go through everything was just too much. I then reached out to the student advisor asking if i could move to the next intake so i can be ready which is January 2023 and that is where the nightmare began. I was given the process to request for deferment on the system, which i did and thought it was easy. I never got feedback, i sent emails to the student advisor who had pressurized me to register, he was not responding, and i grew very impatient. Contacting MANCOSA was a nightmare, not sure whether it is students who answer the calls, they would promise to call me back and they wouldnt. It was two weeks of back and forth, until i managed to get through to someone who advised that if am applying for deferment i needed to pay R3000, plus the outstanding fees. All in all it would be about R12 000, mind you i have been in the course for just 2 weeks. Then i continued calling the call centre, i was agitated leaving messages just for someone to advise what would be the best option where am not made to pay and i finally got through to a lady called Nondumiso who was very patient with me and advised me the best option for now would be to apply for deregistration but unfortunately i would lose my registration fee of R4000. So i asked even though i would be registering in January, i requested for that registration to be transferred to January and i was told no i would lose it. So here i am, i was pushed to register in September even though the student advisor knew very well that i had lost a number of lessons and there were upcoming quizes, i thought MANCOSA would be reasonable enough to either refund my registration fee or move it to the next semester. I then received confirmation that i had been deregistered but i still have FULL ACCESS to my Student profile. My concern is they will come back to me and demand all the fees for the months as am not deactivated. Come January 2023 when i re-register and another Non Refundable Registration Fee of R4 000 will be required after only 3 months. MANCOSA is this fair. Your call centre for once is extremely unprofessional, it has been two weeks of nightmare until i got the lady who could listen to me and guided me to deregister, but again keeping my R4000 for only being in the course for two weeks and demanding more in JANUARY after only 3 months is EXTREMELY UNFAIR.