Exams not remarked yet I paid!

I am so tired of this institution! I paid for exam remarks and there were not marked. Upon enquiry I was told that the remark marks were less and I said why are they not the new marks then? You cannot give me the higher results if they are incorrect as you said!! Where’s the integrity?? I would rather have less marks that are honest than ill gotten marks! I paid for a remark and I must get it! Are you trying to tell me ALL 3 papers had less marks than the exams? Don’t play with me MANCOSA. I paid for those remarks. Oh and they are not helpful on email. What a horrible institution! Would honestly not recommend!!!