EExtremely Poor Support – Delayed Document Update Affecting My Further Studies

I recently completed my Postgraduate degree in IT through MANCOSA. When I initially app****, I used my official South African ID which includes my full legal names. However, I was surprised to see that my second name was missing from my official academic documents.

I logged a support ticket three weeks ago to request that they update this – something that should be very straightforward. It took two full weeks just for the name to be corrected on their system. I then requested an updated result letter reflecting my full name – and that’s when things got even worse.

For the past week, I’ve been sent from pillar to post, with no resolution. When I call, no one answers, or I’m forced to select unrelated options just to be transferred to the correct department. Sometimes I get transferred around endlessly; other times the calls are just dropped.

What should be a simple update has turned into an unnecessary and frustrating process. I didn’t want to resort to writing a public complaint, but this is now affecting my current studies. I’ve been awarded a scholarship at another university where I am pursuing my Master’s degree, but they require official documents that include all my legal names.

It feels like because I’m no longer studying at MANCOSA – or because I’ve chosen to do my Master’s elsewhere – this matter is not being treated with any urgency or seriousness. This kind of inefficiency and lack of accountability is disappointing, especially from a higher education institution.

I sincerely hope someone senior at MANCOSA sees this and intervenes, so that my document can finally be corrected and re-issued.