Education

I am extremely disappointed with the level of service I received from MANCOSA’s Student Services Desk. My experience has been unprofessional, frustrating, and completely unacceptable—especially for an institution that claims to support its students.

I first emailed MANCOSA on 30 September, providing a full explanation of why I could not submit my assessment on time. I clearly stated that I had fallen ill, and I even attached a valid doctor’s note that covered the dates of my illness. According to the information on MANCOSA’s own website, a student who is sick and unable to submit on time should provide a doctor’s note—exactly what I did.

Despite this, MANCOSA only responded on 7 November, after I had called multiple times begging for feedback because exams were about to start. It took them almost two months to reply, and when they finally did, all they told me is that they would not grant me access to submit my assessment and that I must re-register for the entire module.

This decision makes absolutely no sense.

I followed every instruction given to me:

• I called in advance to confirm the process.
• I wrote the email as instructed.
• I attached the doctor’s note showing clearly that I was sick and unable to complete the assessment.
• I sent follow-up emails when no one responded.
• I called multiple times with zero urgency from their side.

The Student Services Advisors were unprofessional, rude, and dismissive. They did not listen, they were not understanding, and they failed to follow their own guidelines. It genuinely feels like MANCOSA is only interested in forcing students to re-register so they can collect more money, regardless of legitimate circumstances or student wellbeing. Now I am expected to re-register for the entire module because of their delays and negligence, not because I failed to follow procedure. How is that fair? MANCOSA seriously needs to look into the conduct of its Student Services team. The service I received is unacceptable, and it has caused me unnecessary stress and financial burden. I trusted the process, I provided all required documents, and yet I was punished for being sick and for their lack of response. I am extremely unhappy and deeply concerned about the way MANCOSA treats its students. I hope this matter is addressed urgently.