Disgusting service from Mancosa student services

I'm really losing hope here. I received my marks for my assignment for a module. My assignment was not marked as usual so I did not know which questions I got wrong so I can fix it and resubmit it before the due date for resubmission.

I've been sending emails from the 27 October 2022 requesting for clarity on which questions I failed for branding and brand management BUT NO RESPONSE.

I've been getting emails saying they have responded but the emails have nothing in them just for me to rate the service. I eventually figured it out but by then it was too late for me to resubmit because I was waiting for a response from this platform and my assessment was already ready.

I sent more emails requesting assistance as to how I can resubmit because it is not my fault that I did not get the help I requested on time from their platform I was referred to, but still no proper response. I ended up calling on the 14 November 2022 and got told the person dealing with my query is Noloyiso Zondi and she would call me back but till today I have not received a call from her.

I ended up having to send another email because honestly I don't know what else to do now, I ended getting a call from Peter who escalated the matter for me only to get a response from an Atasha Govender stating "Kindly note that sufficient feedback has been provided for you for question 3 and 4 of your Branding and Brand Management Project Submission. Please be advised that we have not received your Project Resubmission for Branding and Brand Management which was due on the 03 November 2022 therefore you will be required to Re-Register the module. "

What could have been clear to her was not for me hence I reached out before the due date of the resubmission but I did not get assistance. Now because of their staff not doing their job I must reregister for a module, at who's expense? Will they take out the money out from their pocket? Why must I waste my time redoing a module because of the lady being Noloyiso Zondi who is only replying to my emails now in December. I requested to speak to someone in a higher position but I just keep being bounced around with feedback that makes no sense by email.

If this is how Mancosa operates to keep getting money from students reregistering for their staff being ***********, then this is honestly disgusting.