VB
Veruschka B

1 reviews | Active since Nov 2024

04 Nov 2024, 14:43

DISGUSTING SERVICE FROM A MONEY DRAINING UNIVERSITY

Worse Online University to deal with. You are lucky to get your calls answered, the people at the call centre are *********** to say the least, i paid my sons fees in April with a blance of R225 which i wasnt even aware of that was outstanding, they didnt bother to remind like how they normally do, so they closed the portal and couldnt see that he had to resubmit a project, so now they want him to redo a whole module although he passed the module in the final mark, THIS A MONEY MAKING INSITUTION THAT DONT PLACE VALUE ON EDUCATION BUT RATHER DRAINING THE POCKETS DRY OF THE PARENTS. THE STUDENTS CANT GIVE GET ASSISTANCE FROM THE STUDENT SUPPORT< AS NOBODY BOTHERS TO EVEN RESPOND!!!!!! IF YOU LOOKING FOR A UNIVERSITY FOR YOUR CHILD FOR YOUR CHILD DONT USE THIS INSTITUION>>>>>>>>>

Please advise progress on below claims, the employer is following up again, see mail.

Regards

0
Replies (3)
Mancosa
Mancosa's reply04 Nov 2024, 14:59
Official
Good day, Veruschka.

Thank you for bringing this to our attention.
Please note that a MANCOSA representative will be in contact.

MANCOSA
Student Services 
VB
Veruschka B's update05 Nov 2024, 10:17
Reviewer Update
I am still holding my breath waiting for someone competent to return my calls and resolve or provide proper feedback on my issues. A call center agent called me providing me with limited feedback to my queries raised, this institution only thinks of bleeding an already impoverished country, with exuberant fees and lack of feedback or understanding. You send us material that is irrelevant, and expect students to re-enrol for a whole new module in the 2025 fee structure. You don't look at each situation individually, on its unique merit.
Mancosa is very quick to follow up on fees but lack empathy when a student and a single parent reaches out for assistance, No senior person responds to queries and they just don't give a damn.
VB
Veruschka B's update09 Nov 2024, 10:20
Reviewer Update
Received a call from Mancosa and I’m satisfied with the outcome.