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JW
Jonathan W

1 reviews | Active since Mar 2020

02 May 2024, 10:26

Disgusting experience

I had a scary experience with MANCOSA. I 2as unable to submit my KCQ due to a system error which is NOT MY FAULT. I was shouted at by an agent telling me that I had to re-register for an issue I did not cause. I will never recommend this college. In spite of my situation and ithout remorse, they tell me that I need to re-register for 3 modules! The lack of care shown for something that's not even my fault is disgusting. My future has now been compromised my a college who are supposed to care about it.

0
Replies (3)
Mancosa
Mancosa's reply02 May 2024, 10:30
Official
Good day, Jonathan.

Thank you for bringing this to our attention. 
Please note that a MANCOSA representative will be in contact.

MANCOSA
Student Services
JW
Jonathan W's update07 May 2024, 05:21
Reviewer Update
I was contacted by Nonzwakazi Shelembe who was really kind. She explained the situation, took time to listen and escalated the issue. MANCOSA needs more agents like you, not ones that shout like the previous one. You're a gem ofa person. Thank you
Mancosa
Mancosa's reply07 May 2024, 07:51
Official
Thank you so much for sharing your feedback, Jonathan. 

We genuinely take pride in providing the best service to our students.

MANCOSA
Student Services