Disgusting attitude from staff at MANCOSA

So glad the operator mentions that all calls are recorded so that Mancosa can actually address the issue of their unprofessional and rude staff.

I have contacted the institution this morning at 08:07 with a query regarding my registration for my second year of study. I advised that my student advisor Thobeka Nguni sent me a letter of acceptance last week and I require a proof of registration and tax invoice instead. The consultant then abruptly told me that they do not send year students acceptance letters, I was baffled and explained that my student advisor sent me one last week. The letter is labeled "acceptance letter" under a Mancosa letter head and talks about how I am accepted in to my second year of study. The consultant then raised her voice and repeatedly spoke over me repeatedly and shouted "you don't get an acceptance letter in you second year of studying ". I asked if it was a *****ulent letter then and she continued saying "you don get an acceptance letter in you second year of studying" and transferred me through to accounts without even letting me know that I am being transferred. Once I got through to the accounts I spoke to a gentleman by the name of Adhil, I was hoping this would be a better experience but the first thing he said was "can I have your student number our system is offline we will call you back". I then told him I require tax invoice sent to my email and not a call back. Adhil responded by saying he will send it through to me and when I asked if I can expect it before the end of day he said "hopefully:, I asked if the system will be back online today and he said "hopefully" I then asked if the registrations department is online and he just again abruptly transferred me. The call was not concluded nothing, I was simply through to switchboard again. I am utterly disgusted and disappointed by this horrific service. I refuse to continue my studies with this institution if this what MANCOSA represents. My entire experience has been met with aggression and abuse when all I needed was assistance. If these are values of the staff of MANCOSA they do not deserve to be a part of my legacy!