Disappointing service from MANCOSA. No interest in helping students or find solutions to simple problems...

Disappointed with the service from Mancosa. I'm a first year MBA student trying to appeal & resolve an assessment query where I have passed the module (in terms of final marks), but have missed a subminimum requirement by only 3 marks due to a misunderstanding of the requirements. I have requested to resubmit, remark or even write the supplementary OSA to earn the marks - am not asking for any favours or free marks. However, Student Services and Assessments call centre agents insist there is no resolution other than to re-register the module, and will not escalate further. Having to pay almost R10k to re-register one module due to a 3 marks shortfall does not seem fair or reasonable at all. What is even more disappointing is that I have to keep calling to follow up and escalate, where they take days to respond to emails and never call back with feedback. We have no access to any managers or directors, as the call centre will not share their details and there is very little contact information on the website. I will continue to explore avenues to resolve this, but this is very disappoint service from MANCOSA. After a good start to my learning journey there, I am beginning to regret registering with MANCOSA for this programme.