Disappointing Experience with MANCOSA

I am extremely disappointed with the client service offered by MANCOSA, however not that of the Student Services Department. While I acknowledge that this Student Services Department is often at the mercy of other internal departments, it is unacceptable that they bear the brunt of student frustration.

As the first point of contact, the Student Services Department is often inundated with queries and issues that are outside of their control. Despite their best efforts to provide timely and accurate feedback, they are frequently blamed for delays and inefficiencies caused by other departments.

This lack of accountability and internal communication is appalling. Students are left feeling frustrated, ignored, and undervalued. The Student Services Department is doing an exceptional job with the resources they have, but they are being set up for failure by the very system they operate within.

MANCOSA needs to take responsibility for their internal inefficiencies and provide better support to their Student Services Department. Until then, students will continue to suffer from poor service and the reputation of the institution will suffer.

I urge MANCOSA to address these systemic issues and provide better training, resources and support to their Student Services Department. It is time to stop passing the buck and start taking ownership of the student experience.

Disgruntled Student Tyrone Linroy