DISAPPOINTED OVER SLOPPY SUBMISSION TAB

I am a student at Mancosa, doing my second year in Bcom in HRM. Mancosa gave us an assignment on Business Statistics which was posted on the Mancosa student portal, but later, the same assignment was removed without notice and a different assignment was posted. I submitted the assignment I had downloaded initially. To my surprise, I was awarded a zero for "submitting the wrong assignment."

I quickly contacted Mancosa and fortunately, they realised their mistake and gave us another assignment which was set to be due on the 17th of November 2020.

I wrote and completed that assignment on the 15th of November, but the submission tab had been closed. I sent an email to the student support services and on the following day (the 16th of November 2020), an agent called me to tell me that the tab was opened. So I submitted the assignment on the very same morning of the 16th at 9:58AM. According to my submission status on the portal, I had submitted the assignment "1 day 14 hours early."

Having submitted, I didn't bother checking the portal again. I only checked my emails - sure enough, later that day I received an email confirmation of my submission of the assignment.

It was just a few days before we sat for our exams that when I checked my portal, I was told that I had not submitted my assignment. Shocked by all that, I emailed Mancosa to enquire, after so many days, i then told that I had submitted on the wrong tab.

I kept telling them and providing proof of my submission (screenshots) but to no avail - no clear way forward was given to me. On the 19th of November, an agent from Mancosa called me and asked me to tell him what happened, I explained everything, then he told me that they would sit and discuss the matter with the relevant department and would call me on the following day.

Till this day, I haven't received any call. Today I found an email telling me that I had submitted on the wrong portal, the agent kept repeating the same thing I had been told before.

I am shocked, stressed and disappointed.