Disappointed by Lack of Flexibility Despite Significant Payment Effort

I have been a registered student with MANCOSA since 2021 doing my undergraduate to date and am currently in the final semester of my MBA programme. Throughout my studies, I have taken both my academic and financial responsibilities seriously.

Unfortunately, I lost my job in December last year. Despite this setback, I made every effort to honour my tuition commitments and have successfully paid over 86% of my outstanding fees. The remaining balance is R6,000.00.

I formally communicated my financial circumstances to the institution and explained that I am expecting a pension lump sum payout, which will enable me to settle the remaining balance in full which is the arrears . However, I have been informed that I will not be permitted to register unless the outstanding amount is paid upfront and the pension money will only come a month closing date of registration.

While I fully understand that institutions must enforce financial policies, I am deeply disappointed that no flexibility, structured payment arrangement, or temporary concession has been considered particularly given my payment history, my long-standing relationship with the institution, and the relatively small balance remaining.

Being allowed to attend classes during my final MBA semester would make a significant difference during this challenging period. Continuing my studies would not only help me remain academically on track but would also provide structure, purpose, and meaningful engagement while I actively seek new employment opportunities.

As a committed student who has demonstrated good faith by paying the majority of my fees under difficult circumstances, I had hoped for a more empathetic and solution-oriented response.

I share this experience in the hope that the matter may be reconsidered and that greater understanding may be extended to students facing temporary financial hardship.