Disappointed

Good day

I app**** to study with Mancosa after 3 failed attempts I was assisted by Mavis. She helped with my registration for NQF6 in advanced certificate in management studies, process was completed in November. Fast forward I app**** for a bursary through my employer. Employer advised me to change my qualification from a certificate to a full Bachelors Degree. I then reached out to Mavis who referred me to another department for further assistance. Since the 4th December 2024, I've been on a jigsaw puzzle with Andiswa Nongqongqo or Nqogo. She told me the Change of programme takes 14 days to complete. Today is the 21 January 2025. I reached to her via email, I called her on ***, twice today. 1st call someone answered and told me she'll give Andiswa a message to call me back. And hour later I called again, got hold of Andiswa. It's 20h03pm no call from Andiswa. Prior to today's calls. I reached out when I saw a miss call from the 043 number. She told me she'll escalate and get back to me. That was 2 weeks ago. My biggest concern is that my bursary office is closing on the 31st January 2025. I've run out of options. And solutions. Please contact me on ***.