Deliberately Failing Students

Good day,

I'm 162141 and received 26/60 for my Functional Areas of Management Project which is less than 50% and constitutes failing the module, despite achieving 100% on both assignments.

I raised it with the student advisor telephonically and was advised that there's no way that they marked it incorrectly. I asked a fellow student who achieved 96% to advise where I went wrong and discovered that the question was changed mid-year.

This change was not communicated to a few students and neither to the lecturers. During our last lecture (26 September 2020), the lecturer discussed was the project question I submitted and there were no objections from students regarding the question change. How does an institution change a project question confirmed at the end of 2019, less than a month before submission?

I connected a Tutor and found that the protect I submitted has still been marked and that at first glance my assignment would at least receive 40/60.

I've logged calls and asked for my work to be reviewed in time for the resubmission date. The resubmission rule is that one should apply 5 working days after receiving your mark. The marks were released on Thursday evening the 19th and the remark has been closed already, not even 4 working days later.

Finally got through to a student advisor to clear up the confusion and was told I would have feedback by COB today, 18 11 2020. After multiple calls and being hung up on, I still don't have any resolution.

Why fail students when the changes weren't properly communicated? Not even to lecturers?

Horrible Service!