Deeply Disappointed and Emotionally Drained by MANCOSA’s Lack of Accountability

I am a registered MANCOSA student and feel compelled to share my experience because I do not want other students to go through the same stress, frustration, and financial loss that I have endured over the past few months.

On 15 July 2025, I received a letter from MANCOSA accusing me of plagiarism for my Business Finance assessment. I immediately responded via email and also called the call centre, where I was advised that my email would be sufficient. Since then, I have followed up in July, August, September, and October — and still, I have not received a clear resolution or any meaningful feedback.

Because the matter was “under review,” I was blocked from registering for or writing my supplementary exam on 5 August, and when I tried to access the MyMANCOSA portal, it simply showed “Sorry, content hidden.” I also paid for a remark, but to this day, I have not received any feedback or confirmation that it was processed.

I was later told that I could meet with the marker, but after more than four months of delays and unanswered emails, I no longer see the point. I have lost confidence in the fairness and efficiency of the process. This entire experience has already cost me over R2000, not even including the amount I paid in full upon registration. I even went as far as getting legal advise for this matter to proof my innocence.

What makes this worse is that I am not alone — I am on several WhatsApp groups with other students, and so many of them are equally frustrated, stressed, and emotionally drained by the lack of communication and accountability from MANCOSA. As full-time employed students, we already face enormous pressure balancing studies, work, and life — and MANCOSA’s poor support system only adds unnecessary stress and discouragement. This is my 3rd year of study and with the other university I have studied through, we were treated with the utmost importance and they accommodated us and our needs. I feel that I will NEVER study with Mancosa again, and also discourage anyone to do so.

I am sharing my experience publicly because I sincerely hope it pushes MANCOSA to reflect on how students are being treated and to fix these ongoing issues. Education should empower and uplift us, not break us down with endless waiting, unanswered emails, and financial strain.

All I ask is for fairness, respect, and accountability — not just for myself, but for every student who deserves better.