Constant Problems

Although the last time I made a complaint here I got a good response, the service has gone back to being degrading & ridiculous. I can't keep going to management because good service should start from customer service. I have been emailing & trying to phone this whole week. Last year MANCOSA sent my books to the WRONG province (let alone address). Then they didn't want to take responsibility. So all I wanted to do was double check the billing address. Dhiraz was so unhelpful & then didn't respond when I told her why I needed to know. I really can't wait to be done with MANCOSA because the service really is poor. How do students who do not have constant phone access have the ability to finish their studies when MANCOSA ignores their requests/queries which, in all honestly, eventually becomes pleas for assistance? Every time I contact someone I get ready to have to fight to get service.