Complaint: Serious System Failures During Financial Management OSA – 21 November 2025

Complaint: Serious System Failures During Financial Management OSA – 21 November 2025

I would like to formally raise a complaint regarding the Financial Management OSA written on 21 November 2025. The examination experience was extremely distressing due to repeated technical failures within the MANCOSA online assessment system.

From the outset, the system began deleting or removing the tables I had captured in the answer booklet. This was highly frustrating and significantly time-consuming, as I had to recreate the tables multiple times, re-capture the information, and save my work—only for the tables to disappear again. Out of desperation, I eventually proceeded without the tables.

While working on my final question at approximately 15:20, I saved my progress only to discover that my entire Question 3 had been wiped blank. This was extremely distressing, especially under exam pressure. I was forced to re-capture the entire question at a time when I should have been submitting.

Despite this urgent situation, no assistance was available. The phone lines went unanswered, and both Student Services and Support were unresponsive and unhelpful. Emails were sent, but no meaningful or timely response was received. This left me panicked, unsupported, and severely disadvantaged during a crucial assessment.

Ultimately, the system would not allow me to submit, resulting in my assessment becoming overdue. I now face the possibility of having to repeat the module, through no fault of my own, but due entirely to system failures that MANCOSA has yet to acknowledge or take responsibility for.

My experience with MANCOSA has consistently been challenging, disappointing, and marked by unprofessionalism, dating back to my undergraduate studies. Given the substantial fees students pay, it is unacceptable that such critical assessments are compromised by unreliable systems and inadequate support.

I request a thorough investigation, accountability, and appropriate remediation for the significant disadvantage caused.