Complaint Regarding Lack of Response and Delayed Registration Assistance

Complaint Regarding Lack of Response and Delayed Registration Assistance

I am extremely dissatisfied with the lack of communication and support I have received from MANCOSA regarding my third-year registration and the issuance of a tax invoice required for my employer to make payment. Despite multiple follow-ups via email and phone calls, I have not received the necessary assistance or a clear resolution to this matter.

On multiple occasions, I have contacted both the second- and third-year student advisors without success. The second-year advisor redirected me to Ms. Linda Pillay, the head of third-year support, but my call went to voicemail and was disconnected. Repeated attempts to get a response from my assigned third-year advisor, Tshegofatso Wechoemang, have also gone unanswered, despite assurances that this matter would be resolved promptly.

This lack of communication and failure to address my urgent request for a tax invoice is unacceptable, especially considering the time-sensitive nature of the payment process required by my employer. I have provided my contact information multiple times, yet no one has made an effort to return my calls.

I expect an immediate response with confirmation that my third-year registration is processed and that the tax invoice is issued without further delay. Failure to address this matter promptly will leave me with no choice but to escalate this complaint to the relevant regulatory bodies and consumer platforms.

I trust that this matter will now be treated with the urgency it deserves.

Robin 202876