Complaint about poor service from Nazreen Accounts department

I am writing to express my disappointment and frustration with the service I received from Nazareen Mohammed in the Accounts Department. On August 7th, we spoke regarding my account, and again on August 12th, but unfortunately, the experiences were completely unsatisfactory.

Nazareen's behavior was unprofessional, arrogant, and dismissive. She failed to treat me with respect and courtesy, which is expected from a customer-facing representative. I am unsure if she has received adequate training, but her attitude and demeanor were unacceptable.

Specifically, I experienced:

- Poor communication: Nazareen failed to provide clear explanations and updates on my request. - Excuses instead of solutions: When I asked for an updated statement, she made excuses about the high volume of emails instead of addressing my concern. - Lack of respect: Nazareen's tone and language were condescending and unprofessional.

During our conversation on August 7th, I requested an updated statement, and Nazareen informed me that the payment would take until Saturday to reflect. She also stated that she would send the statement once the money reflects in my account. However, it has now been days since our conversation, and I have yet to receive the updated statement or see the payment reflected in my account.

Furthermore, when I followed up with Nazareen on August 12th, she became rude and dismissive, contradicting her previous commitment to send the statement. This inconsistency, lack of follow-through, and unprofessional behavior are unacceptable.

In light of the poor service I received from Nazareen Mohammed, I would like to request that my account be handled by a different representative going forward. I have lost confidence in Nazareen's ability to provide me with the level of service I expect from MANCOSA.Please assign a new account manager to my account and ensure that they are aware of my concerns and needs.