CERTIFICATE NOT DELIVERED AND NO FEEDBACK AVAILABLE

I recently obtained my degree in Financial Management and the institution said they would start sending out our certificates after virtual graduation on 05.06.2021. We were required to pay R150 prior the virtual graduation and we were informed that failure to pay before graduation will basically mean that delivery of the certificate would go onto a queue system which would only be attended to after those who paid prior to graduation had been attended to.

I paid the R150 on 31.05.2021 and sent my proof of payment and I got ackowledgement. I started getting concerned about my certificate after other students started getting theirs in during the second week of June. Last week I made several calls and sent an email to Mancosa and but received no assistance. After logging a ticket on the app I was told delivery could take up to 3 weeks.

It is now past 3 weeks and when i made an enquiry with the agent (Nontandeko Mnyandu) who advised me about the 3 weeks, she was so dismissive and told me that I need to make contact with the graduation department as she only deals with student matters!!

I have been sent from pillar to post and no one can tell me what is going on with my certificate and on top of that the consultants do not give quality service.