Case Study submission and Bad service from staff

How utterly disgusted I am within mancosa First years studies I submitted upfront for the years payment and went through my year and went through okay even though they offer online support but never really attend to any enquiry or query Second year again paid upfront for the full year , however the second semester I have submitted my case study for entrepreneurship and small businesses and they inform me that I did not meet the combined criteria based on me not submitting my case study for entrepreneurship and small businesses I then paid for the business statistics rewrite of module which costed an additional R5000.00 which I’m my case I failed and another R5000.00 for the subject that I supposedly did not meet the combined criteria - I then don’t receive any programme handbook whatsoever from mancosa - I call in around February and speak to the student service number , i was dropped on at least thrice after I have explained my enquiry and I get transferred from one agent to another whereby one person confirms that I won’t receive the programme handbook as I am redoing my modules which was okay at the time and I’ll need to revert back to the programme handbook online When I go into the programs handbook section as they’ve explained multiple times on the call how to it stays that “sorry, you don’t currently have access” or “access hidden “ this in my opinion is mancosa sabotaging me to continue to study because why would you not allow me access to the portal that shows the dates baring in mind that under the assessment parts at this time doesn’t display any dates either. I then make contact again on the 11th of February trying to speak to someone to just get the dates for the KCQ, case study as well as my OSA exams because it’s approaching to March and I know usually that time it would be KCQ opening After going back and forth with agents from Durban or Johannesburg informing me “ mam we need to ensure that your app is fixed and showing your program handbook” being told this more then 7 times , I keep informing them that I’m not interested in the books I require my dates that I wrote my KCQ ,case study submission dates as well as my summarise assessment dates , the last lady I spoke to inform me to send a email off with the system issue I’m getting and provides me the dates of which I write To my surprise I logged in to submit my dates and the case study dates provided by the lady for both business statistics and for entrepreneurship and small businesses she said was the 20.03.2023 but when I logged in on the to submit 6 days prior they inform me I am overdue by 6 days however this was not my fault I then call back and inform a lady Larato my situation and she confirms that they will get back to me but have no time scale and I was persistent in asking how long because my exams are approaching and they might tell me I failed again because of combine criteria not been met She mentions to send a email only with the screenshot of the error message and I have received a response with the reference number 706242 that was send on the 14th when I saw that I was overdue for the case study Tuesday the 11.04.2023 I sent a complaint off which no one has yet acknowledged or given me feedback on reference number 711786 still nothing and today is exactly 7 days later Yesterday the 17.04.2023 I go into mancosa branch at Cape Town Claremont and we speak to a lady Gcinani Tom which informs myself and my dad that she will have to pass this over to assessments to give us a call because only they can open the portal for me to submit but she can’t guarantee that they will call me. What I don’t understand is why is there a branch in Cape Town if they cannot assist . This lady instead says that we taking our frustrations out on her however what I have tried to explain to her is that I need a answer , she then promised that even if they don’t call she will call me by close of business the 18.04.2023 which she hasn’t done either Definitely don’t stick to there values , paying so much money to get incredibly ****ty answers it’s clear that she just wanted to get rid of us even looked at us with attitude as to “ what do you think I should do “ absolutely Ridiculous service, I never believed that this is a money making scheme until now - you’ll look for any reason to brush your people off just to get them off the phone or even out the door at the physical branch how sad. I want a director of this place to get into touch I will take this to ever platform of social media till you guys assist me