Beyond dissapointed

I regret the day i registered with this institution, it is nothing but a nightmare. I was hospitalised and couldn't submit my case study2 due to being sick. I sent all the documents they've requested when i was asking if they can't extend the dates for me to submit my case studies. The lady who was assisting me the first time was willing to assist and i later received an email from Melusi Mfeka to send the documents and pay R3000 for deferral and it was never attended to. I sent emails to Melusi and student services and i never got any response until the exam time. They let me write exams without getting back to me only to get my results that i need to re-register for all my modules because i did not submit case studies for those modules. Why did they let me write exams, why did they waste my time? I am so dissapointed, what a waste of my money! Why let someone write exams when the issue was brought to you? Why did they not reply to my emails?