Bad service from the employees

Hello, Peter. I am a student at Mancosa. I am doing a BBA with them. In my first semester last year, I failed one subject which is Business management. Around October or November last year, I requested a Remark for my Business management assignment. I paid R220 for the remark. However I was told by the officials that they do not remark the first semester assignment. I requested a refund but in vain. I wrote 2nd semester exams in NOVEMBER 17 , I got my results, and I found that I failed two subjects which is Business Communication and Financial accounting. I went back to my marked assignment for business communications and I found out that they ****** me my marks. I got 59 instead of 76. That means I passed Business Communication. I then sent them an email with my script where I ticked the marks they didn't count. That was last year December. Someone from Durban branch promised that JHB branch will fix my marks. I waited for my marks, and nothing. I called their Finance department in Duran, but I was told I owe 220 for the Remark, I sent them a proof of payment, but I was told it was allocated for something which I do not know what it was. I paid 220 again just to get my results. This year January I wrote my supplementary exam for Accounting and I didn't write supplement for Business communications because I passed it. To date my Business communications marks are not adjusted. I sent emails and more emails requesting that my marks be adjusted, instead they sent me a copy of my results with a fail for Business Communication. I sent it back to them requesting that they need to fix my business communication marks. They sent me a copy my results with Financial Accounting only on it. I sent it back to them, requesting all my results. They sent me a copy of all my results but with a fail on a Business Communication again. Clearly they are unable to assist me. I am using my Employer's bursary for my studies. Now my employer does not want to process my second year bursary due to the outstanding results. Mancosa is keeping my results. Please help me to get my proper results and my R220 for the remark that was not done. My student number is 504095.

Thank you.

Kind regards Cathinah Moemi