Bad service

On the 07/05/2020 i submitted a project 50 minutes before cut off time and on the 08/05/2020 i called mancosa that i have submitted the project but the system is still counting that i have not submitted, i spoke to the gentleman called Tshepo and he advised me that i am not the only one with the problem i shouldn't worry. after few days i checked on my portal it said that i have submitted late but the submission time is different, i then went to their live chat to be assisted with the query i even attached the screenshot before i spoke to Tshepo and after. i then received a call from a RUDE lady who refused to give me her name and she told me that i have submitted late and she dropped the call, i was very upset and i called them back of which they take time to answer the calls and i spoke to Mthokozisi who was very helpful i told him my story and he also advised me that the error will be rectified on the system, but to my surprice i am getting emails that from student services that my query has been resolved AND STILL THERE IS NO CHANGES ON THE PORTAL. on the 20/05/2020 i went to live chat again to say nothing has been resolved on the portal i the requested for a formal email stating what the two gentlemen have said telephonically and i received another email stating that my query is resolved. Mancosa needs to man up their customer care is very bad and now is worse because there is no direct email you deal with different people where you have to keep repeating your story over and over again and once the fees are paid the students don't matter anymore. my student number is 143773