Bad service and I'll treated
I failed to submit online tests called KCQ's due to a funeral at home. Tests were opened on the 27/08/21 and closed on 17/09/21. The deceased passed on the 8/09/21 that was 12 days after the opening, the burial was on the 18/09/21 sartuday. Monday the 20th I submitted the dearth certificate and made follow ups almost every 2 days and being told the matter has been reffered. After 2 weeks I was told the certificate is not clear then I emailed another one. After 2 days I got a decline from the Assessment co-ordinator saying I had 3 weeks to complete the tests and why did I not complete it before the funeral.
I asked a question that how will I know there will be a funeral? It is not like I was disturbed by a party. I asked if they don't assist students with unforseen circumstances such as funeral and medical conditions and my other question was how do yoh assist? I did not get a proper answer they are sticking to their answer that I was supposed to complete it before the funeral, maybe I can see things that are still coming or they can see them but why did they not alert me? As an African when a person pass on we have to do funeral arrangements and it takes time as cultures differs, I don't know if mancosa were expecting me to ignore preparations and and attend the tests, at what time would I studied and prepare for the tests? They dont care about how I feel, how was I couping? They care about the deadlines that's it. If my employer can give me a time off to prepare why can't the school do the same? If it was Milpark I wasn't gonna go through this. They are completely different with mancosa and they treat students well.
I wrote and email to the school's principal 15/09/21 escalating my issue because I am not happy and not receiving any attention, I got and auto reply that my query will be attended to in 48 hours but I am still waiting. The last person I spoke to was Logan and he stopped responding me the day I asked him on the email if he knows or if there is anyone at mancosa who knows when will their loved ones pass on? I feel treated unfairly by something I did not know or plan.
Your concern has reference. We sincerely apologize and appreciate you bringing this issue to our attention.
Please note a MANCOSA representative will be in contact with you shortly.
MANCOSA
Student Services
Your concern has reference. We sincerely apologize and appreciate you bringing this issue to our attention.
Please note a MANCOSA representative will be in contact with you shortly.
MANCOSA
Student Services
After battling for so long I wouldn't believe I will still be treated this way, this was supposed to be dealt with urgency. I am starting the exam on the 5th Novembe with pending issues that they definitely know how to resolve them. I have been taken for granted here.
On my 1st semester I got lesser marks and failed my assignment on business finance module, students have 10 days to resubmit the assignment to better their marks, on day 9 I wanted to resubmit the assignment and the system couldn't allow me, I raised it with student support and they failed to help me, if they need proof it is there on their systems because they can see when and when did i log in and do what, I never got helped till today then I went to the exam with low marks luckily I passed the module.
I think mancosa just have a tendency of not helping its students. I mean an issue that even went on to the principal's office it is still pending even today? If you read all complaints about mancosa are just same things. But why can't they help us.
I wish and hope that next time when they resolve our issues they must as well come and update them here to proof they resolved it correctly.
After battling for so long I wouldn't believe I will still be treated this way, this was supposed to be dealt with urgency. I am starting the exam on the 5th Novembe with pending issues that they definitely know how to resolve them. I have been taken for granted here.
On my 1st semester I got lesser marks and failed my assignment on business finance module, students have 10 days to resubmit the assignment to better their marks, on day 9 I wanted to resubmit the assignment and the system couldn't allow me, I raised it with student support and they failed to help me, if they need proof it is there on their systems because they can see when and when did i log in and do what, I never got helped till today then I went to the exam with low marks luckily I passed the module.
I think mancosa just have a tendency of not helping its students. I mean an issue that even went on to the principal's office it is still pending even today? If you read all complaints about mancosa are just same things. But why can't they help us.
I wish and hope that next time when they resolve our issues they must as well come and update them here to proof they resolved it correctly.