BAD SERVICE

I .I am writing this complaint with disappointment and lack of good service from one of your employees by the name of Nthabeleng Damane(undergraduate student advisor) I have been patient with this lady for so long now it got to a point where I need to express how disappointed I am. on May 11 2015 I sent all documents to Siyabonga Zondi(undergraduate student advisor) who was assisting me at that time. I did not get any feedback from him I only to find out that he no longer works there or something when I called the institution. I was referred to Nthabeleng who has been trying to assist me,however I am still not happy. I was to start the course in July 2015 but because I received my acceptance letter late I could not start due to the fact that I also had financial issues. I plead to Nthabeleng to please amend the letter and the invoice for me so that it states that I will start the course in Jan 2016 but up to this day Nthabeleng has been promising to send it to me telephonically but I haven't received anything instead she sent me a letter that's not mine. I spoke to her yesterday(16/10/15) in the morning and she said she will send it.am I ever going to get help?