Bad Customer Service EVER

I regret ever trying to pursue my studies through Mancosa my experience with them has never been the nicest. Every time when it comes to registration I always end up with an issue. I have sent num er of emails requesting assistance with study guide as I had spoke to Thobile Mtolo and she advised that my request has been granted and sent me steps how to download student app and set profile. I did as advised and made payment till date even sending a number of emails and calling in nothing has been done Noone called back and to be told sat that I am not registered on the system and the person I spoke to said she till tell Thobile to call. I even sent her an email still no response. Can I just get my refund. I have wasted enough money with Mancosa I thank u...